Shipping policy
We ship to the US & Canada.
US orders typically take 3-10 business days to get to your front door.
Canadian orders typically take 2+ weeks depending on customs to get to your front door.
Processing: We normally take 2-5 business days to process an order after your purchase (this includes being picked, packed and placed in the mail) along with the additional shipping timeframe with the carrier. Processing may take a few additional days after big sales like Black Friday.
Free Shipping: We offer free shipping orders in the US over $45 USD, and Canadian orders over $150 CAD.
Multiple Shipments: Don't worry if you receive a package that is missing items. We try to ship all of your items at one time, but sometimes it's faster to send most of your items in one package and other items a few days later.
Late/missing packages: We are not responsible for products that were shipped to an incorrect/invalid address. We are not responsible for products that were lost in transit or stolen.
Shipping Insurance: We offer package protection as an add-on at checkout for a small fee. If you purchased package protection and need to file a claim for a mission/stolen/damaged package, you can email us at: hello@willandcharlieshop.com